How we collect, use, and protect your information. Written in plain English so you actually know what you're agreeing to.
Effective May 24, 2026Important: This Privacy Policy is provided as a baseline document. CreditWell LLC should have it reviewed by a licensed attorney before publication to confirm it fits the company's actual operations and complies with all applicable federal and state laws.
This Privacy Policy describes how CreditWell LLC ("CreditWell," "we," "our," or "us") collects, uses, and shares information about you when you visit thecreditwell.com, use our services, or otherwise interact with us. CreditWell is a credit repair organization as defined under the federal Credit Repair Organizations Act (CROA) and is based in Peachtree Corners, Georgia.
By using our website, submitting a consultation request, or signing up for our services, you agree to the practices described in this Policy. If you do not agree, please do not use the website or our services.
We collect information you give us directly, including when you fill out our consultation form, speak with us on the phone, sign a service agreement, or communicate with us by email or text. This may include:
When you visit our website, we may automatically collect limited information about your visit, including your IP address, browser type, device type, pages viewed, time spent on the site, and the referring website. This information is used to operate, secure, and improve the website.
We use the information we collect to:
If you provide your mobile phone number through our consultation form or otherwise consent to receive SMS messages from us, you agree that CreditWell may send you text messages related to:
Message frequency varies. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP to any text message we send you, and you can request help by replying HELP.
Your mobile information stays with us. CreditWell does not sell, rent, share, or otherwise disclose your mobile phone number, SMS opt-in data, or any text-message content to third parties or affiliates for marketing or promotional purposes. This information is used solely to communicate with you about the services you have requested.
SMS consent is collected only at the point you submit our consultation form (or otherwise provide express written consent), is never transferred to other organizations, and is not a condition of purchase.
We share your information only in the limited situations described below:
When you ask us to introduce you to a lending partner — for example, a mortgage broker, auto lender, business lender, or personal lender in our partner network — we share the information needed to make that introduction with your authorization.
We share information with vendors who help us run our business, such as our customer relationship management (CRM) provider, hosting provider, email and SMS messaging providers, payment processors, and analytics providers. These vendors are contractually required to safeguard your information and use it only for the purposes we authorize.
We may disclose information when required by law, subpoena, court order, or other legal process, or to protect the rights, property, or safety of CreditWell, our clients, or others.
If CreditWell is involved in a merger, acquisition, financing, or sale of all or a portion of its assets, your information may be transferred as part of that transaction, subject to standard confidentiality protections.
We do not sell your personal information as that term is defined under applicable U.S. state privacy laws.
Our website uses cookies and similar technologies to remember preferences, measure how the website is used, and improve performance. We may use analytics providers such as Google Analytics to understand visitor behavior in aggregate. Most browsers let you control cookies through their settings; refer to your browser's help documentation for instructions.
We use commercially reasonable administrative, technical, and physical safeguards to protect the information we collect, including encrypted connections (HTTPS) for our website and forms. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
We retain your information for as long as needed to provide our services, comply with legal obligations (including CROA recordkeeping requirements), resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
Depending on your state of residence, you may have rights with respect to your personal information, including:
To exercise any of these rights, contact us using the information in Section 13. We will respond within the time required by applicable law. We will not discriminate against you for exercising any of these rights.
Our website and services are intended for adults age 18 and older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
Our website may contain links to third-party websites, including those of lending partners. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before sharing information with them.
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective" date at the top of this page and, where appropriate, notify you by email or by posting a notice on the website. Your continued use of our website or services after the changes take effect constitutes acceptance of the updated Policy.
If you have questions about this Privacy Policy, want to exercise a privacy right, or need to reach us for any other reason, please contact:
CreditWell LLC
4989 Peachtree Pkwy, Ste 200
Peachtree Corners, GA 30092
Email: info@thecreditwell.com
Phone: (478) 900-2635